Brian Dolan

Product lead for the enterprise implementation of Epic's Genomics module, overseeing the transition from legacy systems to a modern integrated platform. Managed cross-functional planning, testing, training, and go-live across clinical, technical, and operational teams.

• Clinical & Technical Alignment: Partnered with geneticists, other clinicians, IT staff, and vendor consultants to design and customize workflows that aligned platform capabilities with complex institutional requirements. Delivered regular stakeholder updates and drove decisions across competing priorities.
• Clinical Decision Support: Calibrated medication and pharmacogenomic CDS alerts to avoid contributing to alert fatigue, including designing mockups and developing metrics to track their real-world use and efficacy.
• User-Centered Product Iteration: Built a continuous feedback loop with end users to identify post-launch pain points and adoption barriers. Prioritized and delivered enhancements with vendor and internal developers, tracking utilization metrics to ensure the platform evolved to meet emerging clinical needs.
• Training & Enablement: Led adoption efforts for an enterprise platform rollout across multiple departments - developing customized training content, providing in-person at-the-elbow support at go-live, triaging user-reported issues, and continuing to monitor platform health through ongoing ticket resolution.

Directed product strategy and roadmap for a new digital data platform, leading cross-functional delivery across engineering, UX, and data architecture teams using Agile frameworks.

• Team & Stakeholder Leadership: Managed two junior PMs and collaborated with domestic and offshore teams to execute roadmap priorities. Launched a weekly PM newsletter that grew into a department-wide resource - standardizing how product managers and owners communicated priorities and decisions across the organization.
• Product Discovery & Market Research: Evaluated digital patient engagement solutions to improve care compliance and access. Created RFPs and assessed in-house vs. external SaaS tools to inform short- and long-term platform strategy.
• Product Sense: Conducted competitive analyses and partnered with UX designers to develop wireframes and prototypes. Defined and monitored success metrics across three digital solutions spanning clinical, consumer, and engineering stakeholders.

Owned and maintained consumer-facing data tools, partnering with cross-functional teams from initial requirements through go-live.

• Product Innovation: Built and deployed a public-facing hereditary cancer risk algorithm, writing the decision-engine code, coordinating across Genetics, Engineering, Legal, and Design, and shipping under aggressive time and budget constraints.
• Data-Driven Care Support: Developed automated SQL-based workflows to monitor COVID-19 vaccination status and side effects across departments, enabling safer staffing decisions and replacing manual tracking processes.

Managed analytics infrastructure and led key initiatives in visualization, platform administration, and team enablement across a growing analytics organization.

• Mentorship & Enablement: Onboarded and mentored new analysts, trained staff and leadership on best practices for version control, task tracking, and project documentation.
• Platform & Tool Administration: Administered RStudio Server Pro, Jira, Bitbucket, and internal R packages for a growing analytics team, keeping tools current, documented, and consistently available across projects.

Built and delivered operational tools and data products for a large health system, working across technical, business, and leadership stakeholders to identify problems and ship solutions.

• Operational Dashboard: Designed and launched the organization's first insurance denial dashboard, automating a previously manual process to help the care management team identify and resolve access barriers for patients faster.
• Executive Communication: Presented client experience findings to senior leadership, translating complex data into clear recommendations that informed strategic decisions.

Led data analysis for the Family Evaluation of Hospice Care program, using survey data to provide insights into family satisfaction. Built strong relationships with healthcare professionals to ensure timely completion of documentation, ranking #1 in team output.

Taught English to students and served as the faculty liaison for all English-related communication, developing a new grading system and curriculum as the first native English-speaking teacher at the school.